What kind of support and training will the company provide for new partners?

Adhering to the concept of win-win cooperation, here are the areas we will support to new partners:
1. Online & offline training courses :Product knowledge, Marketing, Sales and After-sale service.
2. SWM Global unified market strategy and support: Promotional & AD materials, Market activities, Brand shops display/ordering/promotion, Test drive sample, Exhibition sample model.
3. 24+72 mechanism (24 hrs rapid response +72 hrs timely solution) in Italy, US, China sales and service center: Spare part warehouse,After-sale service online system.
4. After-sales service engineer rotation, timely solve market problems
5. Logistic distribution support etc.

Are there any exclusive territories or Regions for partners?

Our distribution conception is: Distribution teamwork, never simple supply & purchase relationship:
1. Exclusively distributed countries and neighboring countries mutually agreed.
2. Agency for countries other than exclusive states and countries, etc.

What is the minimum sales target that a partner needs to achieve within a specific time period?

The sales target will be determined through negotiation on the basis of mutual consensus, taking into account the local market volume, it include but not limited with followings:
1. Market potential
2. Product characteristics
3. Partner's resources and capabilities
4. Business agreements

How long does the partnership agreement last? And what are the renewal terms?

The duration of a partnership agreement and its renewal terms can be diverse, mainly depending on the specific stipulations within the agreement:
1. Partner agreement: Normally the partnership will be a fixed-term agreement based on mutual consensus, and Both parties keep the right to withdraw the partnership based on the annual agreement mutually agreed.
2. Renewal terms: Mutual consent, Negotiation and agreement on specific terms, Execution of written agreements, Auto-renewal based on annual performance, etc.

What are the main responsibilities of the partner in the sales and after-sales service process?

In sales and after-sales service process, partners usually have the following main responsibilities, include but not limited :

Sales Process
1. Product promotion and marketing: understand product features, develop marketing strategies, build brand awareness.
2. Maintain customer relationships: Superior service that encourages long-term loyalty of the customer toward the manufacturer and its products.

After - Sales Service Process
1. Product installation and training.
2. Warranty and Repair Services: handle warranty claims, provide repair & maintenance services.
3. Customer support and complaint handling: provide technical support, handle customer complaint.
4. Collect customer feedback

Can partners sell other brands' products in addition to yours?

Whether partners can sell other brands' products in addition to the principal's products depends on the specific terms of the partnership agreement.

What is the pricing policy for products sold by partners? Are there any price adjustments over time?

Uniform territory pricing + fair and transparent sales incentive policy; No unilateral price adjustment prior to terms and conditions mutually agreed.

How does the company protect partners from unfair competition within the same region?

SWM official unauthorized sales management regulations, strict pre-supervision and severe punishment of breach of regulation.

What are the marketing and promotion strategies that the company will implement to support partners' business development?

Brand shops display/ordering/promotion, Promotional & AD materials, Co-marketing activities, sales incentive mechanism, etc.